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Table of Contents

Table of Contents. 2

1. Module 1: Introduction to HANDS: Basics, Navigation & Search. 6

Learning Objectives. 6

Health And Nutrition Delivery System.. 6

HANDS: A Web-Based System.. 7

HANDS required supplemental software & settings. 7

Logging Into HANDS. 7

Steps for logging into HANDS. 8

HANDS Organization of Modules. 9

HANDS Navigation Basics. 11

HANDS Navigation Pick List 12

WIC Services Area - Certification Work Flow Pages. 13

HANDS Window Elements. 15

HANDS Data Entry Fields. 16

HANDS Data Entry Methods. 18

Standard Action Buttons. 19

HANDS Graphic Identifiers. 20

Icons or Graphic Alerts in Client's Active Record. 22

WIC Services: Family/Client Search Process. 23

Family Client Search Page Navigation: Top Menu Bar 23

Family Client Search Page Navigation: Navigation Pick List 23

WIC Services: Family/Client Search Page. 25

Family/Client Search Page Action Buttons. 25

WIC Services: Family/Client Search Highlights. 26

Entering Search Criteria: Unique Client and Family ID.. 27

Multiple Search Criteria. 27

Searching for a WIC Family or Client in HANDS. 27

Search Results. 28

Module 2: Family & Client Information. 31

Module 2 Learning Objectives. 31

Adding and Updating Family and Client Records. 31

Adding a New Family Record. 32

Family Information Page Functionality Highlights. 36

Family Information Signature Pad-Collection of Signatures. 39

Family Information Electronic Signatures. 42

Adding a New Client Record to the Family. 54

Adding a New Client Record to the Family: Functionality Highlights. 57

Potential Duplicate Record. 59

Client Signature Page. 60

Document Scanning from the Client Information Page. 64

Completion of the Family & Client Information Pages. 67

Updating Family Information. 68

Updating Client Information. 70

Module 3: Certification Fundamentals. 75

Module 3 Learning Objectives. 75

Certification Workflow Fundamentals. 75

Immunization. 77

Income Eligibility. 79

Income Functionality Highlights. 95

Certification Action. 104

Module 4: Benefits. 132

Learning Objectives. 132

Food Package Tailoring. 132

Food Package Tailoring during category change. 138

Food Package Tailoring formula. 138

Food Package Alternate Tailoring. 140

Food Package Import Tailoring. 141

Find A Food Drop Down. 144

Food Package issuance. 147

Family Benefit Summary Panel 148

eWIC Card Management 149

Family balance. 151

Reclaiming benefits. 153

Voiding benefits. 155

Formula replacement 156

ADD formula. 158

Formula Preference. 158

Module 5: Breastfeeding Surveillance. 161

Learning Objectives. 161

Breastfeeding Peer Counseling. 161

Breastfeeding Promotional Items Page. 166

Breast Pump Issuance and Return Page. 169

Make Pump Available. 170

Change Status. 172

Issue a Breast Pump Page. 174

Return a Breast Pump Page. 176

Breast Pump Issuance and Return Electronic Signatures. 178

Return a Breast Pump Signature Page. 179

Breast Pump Issuance and Return Search Page within a Client Record. 180

Breast Pump Issuance and Return Scan Document Page within a Client Record. 182

Breast Pump Issuance and Return Change Status Page Within a Client Record. 183

Return a Breast Pump Signature Page within a Client Record. 187

Breast Pump Issuance and Return Issue a Breast Pump Page with a Client Record. 187

Breast Pump Issuance and Return - Return a Breast Pump Page within a Client Record. 190

Return a Breast Pump Signature Page within a Client Record. 192

Module 6: Appointment Scheduling.. 193

Learning Objectives. 193

Scheduling Overview.. 193

Appointment Services. 194

Column Names. 196

Group Names. 197

Items – Things to Bring. 198

Clinic Default Settings. 199

Class Categories. 204

Maintain Templates Search. 205

Appointment Time Slot Template. 207

Hours of Operation Template. 208

Group Nutrition Discussion Class Template. 210

Clinic Scheduler Setup. 212

Precertification – Family. 219

Precertification - Client 225

Precertification – Income. 232

Appointment Scheduler 237

Appointment Scheduler – Add Appointment 241

Appointment Scheduler - Reschedule. 245

Appointment Scheduler – Group Nutr. Disc. Class. 247

Walk In Appointments. 248

Appointment Labels. 249

Printing Appointment and Appointment Rescheduled Notices. 251

Printing an Appointment Roster Report for a WIC Clinic Day. 253

Printing an Appointment Roster Report for a Nutrition Discussion Group. 255

To Reach Other Scheduling Reports from the Top Menu Bar 256

Module 7: In State & Out of State Family & Client Transfers. 258

Module 7 Learning Objectives. 258

In-State Transfer 258

Out-of-State Transfer 264

Module 8: Termination, Ineligibility & Reinstatement. 289

Learning Objectives. 289

Termination. 289

Ineligibility. 291

Client Reinstatement 296

Module 9: Subsequent Certification & Mid Certification. 297

Learning Objectives. 297

Completing a Subsequent Certification for a Client 297

Nutrition Discussion. 318

Module 10: Labels, Notes, History, Reports, Scanned Documents & Signatures. 324

Learning Objectives. 324

Printing a Mailing Label for a Family or Client 324

Adding a Staff Alert 331

Scanned Documents & Signatures. 335

HANDS Reports. 338

Module 11: Participant Portal in HANDS. 339

Participant Portal Search Page. 339

Participant Portal Search Page Action Buttons. 339

Searching for an Participant Portal online applicant 340

Search Results. 340

Uploaded Documents. 342

Transfer Portal Client into HANDS. 342

HANDS