Family Balance Tab enables the clinic user to void benefits for a client. Void capability will be available on the Family Balance tab for any month of issuance where there is an eWIC Balance Available. For the current month, when benefits are voided, amounts available will need to be de-aggregated from the overall Family benefits (if more than one family member). Since there are 3 possible ways to view the Family Balance data, the void button will only be available for the “Expand All” view. Once benefits are voided, it is possible to reissue it provided no benefits have been redeemed. The user would return to the Issuance tab or to the Tailoring tab to select a different package. For mid-month voids where benefits have been redeemed, benefits can only be reissued through the WIC Service Desk.
Module 4: Figure 27: Void Benefits button
Fields:
Food Category - The Food Category for each item in the food package.
Food SubCategory - The Food Subcategory for each item in the food package.
Issued Qty - The amount that was issued based on preference for the current date range of benefits. It could be an under-tailored value.
eWIC Available Balance – The amount by unit of measure for each food item that is available for use on the eWIC card, by family member. Based on a real time call to WIC Direct and the application of de-aggregation rules.
Unclaimed - The difference between the Food Package Amount and the Issued Quantity and taking into consideration tailoring options like ALT and Combo.
Benefit Month - Indicates month and exact dates of issuance. Selection of the bottom link displays ‘Void Benefits’ button.