The outcome of an appeal step can be recorded after the outcome is known. Outcome examples include requested, scheduled, reschedule, cancellation, not held, and decision posted.
Access the Appeal Step screen by selecting the Appeals tab from the task menu bar.
1. From the Appeal screen, click the Appeal ID of the appeal to be modified.
2. Click the edit icon on the appeal step to be edited. The Appeal Step screen is displayed.
3. Modify the fields to contain the new values. The Step Type cannot be modified.
4. If the appeal step was not held (e.g., Canceled, No Show, Withdrawn), change the Step Held selection to No, then select the Reason Not Held.
5. To discard unsaved changed, click the Cancel button.
6. To save changed, click the OK button on the edit screen.
9. To save information, click the Save button on the bottom of the Appeal screen.
10. To discard information, click the Reset button on the bottom of the Appeal screen.