HANDS Scheduler offers a variety of appointment styles for managing WIC clinic flow and appointment availability. This flexibility will help local agencies to better manage the daily clinic service flow and meet mandatory federal guidelines or the 10/20 rule for scheduling WIC clients.
HANDS Scheduler allows traditional scheduling, open access scheduling, centralized appointment scheduling, walk in appointments and group appointments. The system will have indicators to track all appointment activity. As a result, there will be a variety of Scheduling Reports that will help clinic administration to determine if the current schedule is meeting the requirements indicated by Arizona WIC Policy and Procedures.
The design of the HANDS Scheduler area provides staff with easy navigation for scheduling and updating WIC appointments. For example, there are at least 3 different ways to add appointments for a WIC client located in both the Scheduler and WIC Services modules of HANDS. A clinic user could make an appointment for a client while in the WIC Services module or by going directly to Scheduler. In addition, all client records within a family are available on the same screen for making, rescheduling or canceling WIC appointments.
For setting up a clinic schedule, HANDS Schedule templates offer many appointment types, time slots and columns which may be opened or blocked as needed without having to alter the entire schedule. Changes to a clinic schedule may be added for a certain day or range of days, and HANDS will provide alerts if there are any existing conflicts between the new and existing schedule.